Shipping and Returns

SHIPPING TIMES AND RATESD

depending on the item(s) you purchase on Spirit Tribe e-shop different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are based on the shipping method of choice. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

DELIVERY TIMES AND CHARGES products ship quickest within the E.U. yet they are also available to be shipped to the U.S.A. and all other countries, however, it is quickest within Lithuania. Once the order is prepared, the shipping time is in 2-3 working days.

SHIPPING EXPENSES LITHUANIA

Shipping can take up to 2-3 working days. Orders over 50€ – FREE SHIPPING

Orders under 50€ – 2€ by Omniva or LT Express parcel and 4 € by Courier.

EUROPE COUNTRIES: To all EU countries – 5 €

According to the Civil code of the Republic of Lithuania paragraph 6.362, if you purchased poor quality goods in E-shop, you may return in a 14-day period informing us in advance by email to marijali@me.com or call +37065658986

According to the decision Nr. 738 made in 2012 July 22 by the government of the Republic of Lithuania confirmed by Retail Rules article 10.1.7.12, pearls, gemstones, precious metals and their products except for imitation jewelry are non-returnable goods excluding the situations when the seller agrees to accept return or exchange of the goods;

If you want to return or exchange a product meeting quality requirements but disliked or unsuitable, you must during the 14-day period from receiving the products moment send a written request to the email marijali@me.com In the request you have to state the reason for return and the buyer‘s bank account number where the refund will be made;

If the seller agrees to accept the product, the buyer has to deliver it in original packaging with its label, certificate of gemstones (if the product has gemstones), unbroken seal and buye ‘s written request;

After receiving the returned product, the seller will get a refund during 14-day period to the indicated bank account in the written request;

All expenses related to the delivery of a returning product are covered by the buyer;

Spirit Tribe holds the right not to accept a mechanically damaged product if the damages occurred because of the buyer's fault;

All questions or disagreements about the return or the exchange of a product are solved by negotiation. If the negotiations are unsuccessful, then it’s referred to State consumer protection service;

If the buyer does not conduct even one of his duties specified in these rules, the seller gets the right not to deliver the goods and to unilaterally terminate goods purchase – sale contract and to demand to compensate losses which occurred due to improper buyer ‘s conduct of terms;

Join our newsletter

We'll email you a voucher worth £10 off your first order over £50. By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.