Terms & Conditions

According to the decision Nr. 738 made in 2012 July 22 by the government of the Republic of Lithuania confirmed by Retail Rules article 10.1.7.12, pearls, gemstones, precious metals and their products except for imitation jewelry are non-returnable goods excluding the situations when the seller agrees to accept return or exchange of the goods;

If you want to return or exchange a product meeting quality requirements but disliked or unsuitable, you must during the 14-day period from receiving the products moment send a written request to the email marijali@me.com In the request you have to state the reason for return and the buyer‘s bank account number where the refund will be made;

If the seller agrees to accept the product, the buyer has to deliver it in original packaging with its label, certificate of gemstones (if the product has gemstones), unbroken seal and buye ‘s written request;

After receiving the returned product, the seller will get a refund during 14-day period to the indicated bank account in the written request;

All expenses related to the delivery of a returning product are covered by the buyer;

Spirit Tribe holds the right not to accept a mechanically damaged product if the damages occurred because of the buyer's fault;

All questions or disagreements about the return or the exchange of a product are solved by negotiation. If the negotiations are unsuccessful, then it’s referred to State consumer protection service;

If the buyer does not conduct even one of his duties specified in these rules, the seller gets the right not to deliver the goods and to unilaterally terminate goods purchase – sale contract and to demand to compensate losses which occurred due to improper buyer ‘s conduct of terms;

Join our newsletter

We'll email you a voucher worth £10 off your first order over £50. By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.